FAQ

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General

Who is StraitPay?

straitPay is a platform built to power business growth across Africa. We simplify the way people and businesses spend and transact — no long story, no unnecessary paperwork. With us, doing business across Africa just got smarter and easier.

Why choose StraitPay?

If you’re an SME or entrepreneur hustling to expand, we designed our platform to make your journey smoother. From cross-border payments to managing daily operations, straitPay gives you the tools to grow without stress. We believe in your success, and we’re here to back you all the way.

What If I have a complaint?

You can reach us on LinkedIn, Instagram, Twitter, or Facebook — just search @straitpay. Our support team will attend to you as soon as possible.

How long does it take to get a Business Account?

Provided you have all the necessary information, we estimate 10 minutes. Simply follow our onboarding steps. Once that’s done, your account is ready for business.

What countries do you support?

For now, you can make payments between Nigeria and Ghana & vice versa on the mobile app. But we can support payouts to other African countries with our bespoke personalised solution. Just send an enquiry to business@straitpay.com for more information.

Is there a cost for Opening the Account?

It is completely Free. Our core focus is to ensure you are successful and able to interact seamlessly with other African countries.

Managing my account

Can I update my business details?

Yes. Do it via the mobile app or contact our support team at support@straitpay.com

Can I have multiple accounts?

Yes. If you run multiple businesses. We are here to support your entrepreneurial endeavours in Africa.

Can I move funds from my personal to business account?

Yes you can. We built this platform to give you full control and flexibility.

Can I create a link to receive payments?

Yes, the payment links enable you to receive funds instantly directly into your straitPay business wallet account in a fast, simple, and secure way.

Is my information safe with straitPay?

Your security is a top priority for us. We follow all the proper financial regulations to make sure your data and transactions are protected. You can trust us to handle your business securely.

What options can I use to pay?

We support cards, bank transfers, mobile money, and wallet transfers. You can choose what works best for your business.

Can I partner with straitPay?

Definitely! We are open collaborations and partnerships. Just send us an email to business@straitpay.com.

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